If you don't immediately find what you're looking for, use the "Find
In Page" feature of your browser (Click Edit/Find In Page) and type one
word that may appear in your question or answer. If you don't find
the answer you need, please contact
Nancy
Michael,
Jane
Fenton or
Scott
Wilson to answer your question.
E-mail Migration
A complete document describing what to expect during migration can be found here.
Top of Page
Outlook
2003
Click to download a
Reference Manual or a
Quick Reference Card.
Top of Page
Junk
Mail
Top of Page
General E-mail Questions
Top of Page
Viruses and Anti-Virus
Top of Page
Spyware
Top of Page
OKEY
Top of Page
FrontPage Questions
Top of Page
General Questions
Top of Page
Centra Symposium
Top of Page
Internet Explorer 7.0
Top of Page
E-mail Migration
A complete document describing what to expect during migration can be found here.
What is E-mail Migration?
E-mail Migration is the process of changing
the e-mail server where your e-mail is
delivered and stored. We are phasing
out the DASNR provided e-mail and using the
email services provided by the campus IT
department. This process involves
forwarding all new e-mail to the new server
and moving existing mail from the old server
to the new server. This will also
affect a change of your e-mail address from
username@okstate.edu to
firstname.lastname@okstate.edu but mail
sent to the old address will be forwarded to
the new address.
Do I have to do E-mail Migration?
Yes. Eventually the DASNR e-mail
server will be taken offline.
Will I lose all of my e-mail or addresses?
No. Part of the process that your
Support Specialist will do is move old
e-mail to the new server. If you are
changing e-mail programs (from Netscape or
Outlook Express to Outlook 2003 for example)
your Support Specialist will move e-mail
addresses and distribution lists.
Will I still be able to check my e-mail from the internet?
Yes! You can check your e-mail from
any computer by going to
mail.okstate.edu. You will enter
your username which is your
firstname.lastname@okstate.edu and your
OKEY password. The interface looks
like Outlook 2003 and if your e-mail in your
office has been configured to use Exchange,
you will be able to view and edit your
Calendar and Contacts, as well as send and
receive e-mail.
Will this help get rid of all of the junk that I'm receiving?
Yes. By using the new e-mail service
your Spamblocker (See
Spamblocker FAQ) account will begin to
function and will weed out most of the junk
mail sent to your account. You'll
receive one or two messages per day with a
digest listing of messages that have been
blocked by Spamblocker. Additionally,
if you choose to use Outlook 2003 with
Exchange the Junk Mail filters will work
well to help catch anything that Spamblocker
misses.
When can I begin using my new e-mail address?
You can begin using your new e-mail address at any time. The
e-mail systems on campus have been configured to forward mail sent to
either your firstname.lastname@okstate.edu address or your
username@okstate.edu e-mail address to the e-mail server you've been
configured to use.
Have I been migrated? If your
incoming e-mail server is "dasnr.okstate.edu" you have not been
migrated. If you have been migrated your incoming e-mail server
will be configured to "mail.okstate.edu". Most e-mail clients will
display this information just above the "inbox" you click on to receive
your mail. A quick call to your Support Specialist can get the
answer to your question, and you can request that your office be
migrated.
Can I migrate myself? We do not
recommend migrating yourself, as there are several steps to ensure that
all e-mail is forwarded properly. We will move your e-mail from
the dasnr server to the new mail server, we will configure both servers
to deliver your e-mail to the appropriate location, and if you are
changing e-mail clients (moving to Outlook) we'll move address books and
distribution lists. Additionally we will make sure your computer
has been upgraded with necessary patches.
Top of Page
Outlook
2003 
Click to download a
Reference Manual or a
Quick Reference Card or to view the
Cooperative Conversations training session (1 hour interactive
training).
Will Outlook remember my password?
No... not exactly. If your e-mail is configured as Exchange (the
preferred method) then you will need to type your password each time you
launch Outlook. If you'd like to reset your OKEY password to
something you can better remember, click here. If your e-mail has been configured using the IMAP
protocol then the "remember password" feature is available.
How do I add someone to my Address Book (Contacts)?
Your Contacts folder is configured to be used as an Outlook Address
Book. To add a Contact, go to the Contacts screen in Outlook,
Press the "New" button on the toolbar to add a contact. You can
also add someone's address by right clicking their e-mail address in an
e-mail that they have sent to you and choosing "Add to Outlook Contacts"
from the right click menu.
My Address Book doesn't work. To fix
this, go to the Contacts screen in Outlook and right click on the
Contacts folder. Choose Properties from the right click menu.
Click on the tab that says "Outlook Address Book" and place a check in
the box by "Use this folder as an Outlook Address Book". Below
that there is a box that says Contacts. You can change that to be
more descriptive as there are likely two "Contacts" in the address book.
Press OK.
You may also want to configure your default address book. From
the main Outlook window choose Tools/Address Book. From the
Address Book window choose Tools/Options. In the window that
appears your first option is to select which address book should be
displayed first when you click on "TO:" or "Address Book". This
will probably need to be set to Global Address List (If you've been
configured to use Exchange).
How do I share my calendar, or view a calendar someone has
shared with me? To share your
calendar, go to the Calendar page of Outlook and click the link on the
left hand side that says "Share my calendar". From the Global
Address List that appears, select the names of the people with whom you
wish to share your calendar. Once the calendar has been shared,
you'll need to assign them a permission level. "Reviewer" is the
recommended permission level as it allows other users to see your
calendar, but not make changes to it. "Editor" allows users to
create new items and to make changes to items that they have created.
It does not allow them to delete items. You will need to tell the
other user that you have shared your calendar with them, and they will
have to follow the brief procedure below to open your calendar in their
Outlook calendar view.
To open a calendar that someone has shared with you, go to the
Calendar page in Outlook and click the link on the left hand side that
says "Open a Shared Calendar". In the box that opens, type the
firstname.lastname of the person whose calendar you wish to view and
press OK. The calendar should appear on the screen and you'll be
viewing your calendar and the calendar you've just opened side by side.
You can choose to hide any calendar by clearing the check box beside the
name of the calendar on the left hand side of the screen, or view a
calendar that you've opened previously by putting a check in the box.
How do I setup Outlook to check my e-mail?
Click on the question to view the answer. It is recommended that
you print this information and refer to it as you go through the
configuration steps.
I am unable to send e-mail. The most
common reason for not being able to send e-mail is that you've typed in
your password incorrectly. If If you are using SBC DSL as your
Internet Service Provider your outgoing e-mail server may need to be set
to an SBC server. In this case you will also need to provide your
offices' SBC username and password. This will be like osucounty@sbcglobal.net
and the password.
I am unable to send e-mail to people
outside of OSU. This indicates that
your e-mail has been configured using IMAP protocol and needs to be set
to authenticate. In Outlook click Tools / E-mail Accounts.
"View or change existing e-mail accounts" will be selected, press Next.
Double click on "mail.okstate.edu" and press "More Settings" then go to
the tab "Outgoing Server" and place a check in the box by "My server
requires authentication". If you're using mail.okstate.edu as your
outgoing server you should select "Use same settings as my incoming
server". If you are using SBC DSL you'll need to select "log on
using" and enter the login credentials for your office SBC account.
Top of Page
Junk
Mail
What is SPAMBLOCKER and how do I use
it?
You may be wondering what those messages
from
spamblocker@okstate.edu are, and why your mailbox is still full of SPAM yet
your spamblocker e-mail informs you that it has blocked 0 messages… The
following information should help answer all of these questions, as well as
provide instructions on how to make it more effective for you.
Spamblocker (by ProofPoint) is a new
program instituted by the OSU Campus Computing Group (ITD). It is a program
that filters all e-mail addressed to addresses @okstate.edu (nancym@okstate.edu
and
nancy.michael@okstate.edu) and filters spam so that it is not delivered to
your inbox, but rather held in a SPAM container. You'll receive 2 digests per
day listing the sender and subject of all messages that the SPAM filter has
blocked, and there is a link beside each message that says "Deliver Message" so
that if the message is one that you wish to receive you can click that link to
receive the message. Mail that is not retrieved from your SPAM container within
10 days is deleted automatically.
Q. What should I do with the e-mail I get from
spamblocker@okstate.edu?
A. Open the e-mail message and look at the list of messages that
have been blocked. If there is a message you want to receive, click
on the “Deliver Message” link. Delete the e-mail from spamblocker
from your inbox.
The default setting is to filter
pornographic SPAM only, but you change this to filter all suspected spam
by logging into the SpamBlocker software using the link that is at the top of
that e-mail "Change My SPAM Settings". The username and password are the same
as your OKEY username and password so it would be username like
firstname.lastname@okstate.edu and the password we set for that account. This
password may be written on your yellow card. If you need to reset this password
go to okey.okstate.edu and click on the link "Forgot password, locked out?".
You'll be prompted to answer your security question and provide part of your SSN
and birthdate. If you need assistance please call your Support Specialist.
Once you've logged into the SpamBlocker webpage you should
click the "Profile" icon at the bottom left corner of the screen. Change the
setting to "Filter all spam (place in quarantine)" and press "Save" at the top
of the screen. SPAM is defined as unsolicited mass mailings, for example you
will continue to receive messages sent from JC Penny catalog because you've
signed up with JC Penny catalog. You may not remember having signed up with JC
Penny, and you may have signed up accidentally, but these messages will continue
to be delivered to your inbox and will not be stopped by the filtering software.
Q.
What can I do to have spamblocker catch more SPAM e-mails?
A. Log into the Spamblocker website by clicking
Change My Spam Settings and logging in with your OKEY username and
password. Click “Profile” in the lower left hand corner and choose “Filter all
spam (Place in quarantine)” and press Save at the top of the screen.
Someone told me they have sent me an
e-mail but I don't think I ever got it.
Your e-mail has two levels of junk mail
filtering. If you have not received an
e-mail that you are expecting, you should
check your Junk Mail folder in your e-mail
client, and check the digest that you
receive from spamblocker. If you have
not received a digest from spamblocker or if
you have deleted it, you can
login to the spamblocker server to have
spamblocker send you a complete digest of
all messages in your quarantine. Once
you login (using your OKEY username and
password) there is a "Request Digest" button
at the top of the page that will immediately
deliver a list of messages in your
quarantine folder. You can receive a
message that has been blocked by clicking
the "Deliver Message" link beside the
message you wish to receive.
Does my e-mail program filter junk
mail? If
you use Outlook or Netscape 7.x the answer is yes, although you may have
to enable them. Outlook Express does not have a junk mail solution
built in.
By default, Outlook's junk mail options are set to the lowest
level. You can increase the level of filtering they provide by
clicking Tools/Junk Mail/Junk Mail Options and select the option
"High". Be aware that this increases the likelihood that SPAM will
be caught, but also increases the likelihood that legitimate mail that
you wish to receive will also be sent to the junk mail folder.
Once you change your setting to "high" you should also add
"@okstate.edu" to the safe senders list (also located in Junk E-mail
Options window).
Netscape's Junk Mail controls must be enabled by clicking
Tools/Junk Mail Controls and placing a check by "Enable Junk Mail
Controls". You'll also want to place a check beside "Do not mark
messages as junk if the sender is in my address book."; this means that
you should add all persons you wish to correspond with to your address
book, preferably from an e-mail that they have sent to you. You
should place a check beside "Move incoming messages determined to be
junk to:" and select "Junk" folder on Local Folders. The
last selection "When I manually mark messages as junk" should be set to
"delete them" unless you feel you may accidentally mark messages as
junk, in which case set this to "Move to Junk Folder" to give you a
second chance to review the message before you delete it.
How can I reduce the amount of Junk
Mail I receive?
By configuring both Spamblocker and the Junk Mail controls built into
either Outlook or Netscape to use the highest filtering settings you
will greatly decrease the amount of junk mail you receive. Another
important thing you can do is be judicious about whom you share your
e-mail address with. Some companies will share your information
with other companies, which will cause you to receive more spam.
Simply delete unwanted messages unless you remember subscribing to their
service. If you receive e-mails from places that you do not
remember subscribing to which offer a link at the bottom of the e-mail
that says it will unsubscribe you, this will likely increase the amount
of spam you receive as it will notify the spammer that yours is an
active e-mail address that is likely to participate in whatever they
offer.
Top of Page
General E-mail Questions
Can I send e-mail from the web?
Yes, if you've been migrated, you can
send e-mail from the webpage
http://mail.okstate.edu using your
firstname.lastname@okstate.edu
e-mail address and its associated
password. If you have trouble
logging in with your password, please
see the FAQ section on
OKEY below.
If you have not been migrated you can send and receive e-mail using
http://dasnr.okstate.edu/nsexpress and your short username (like
jdoe) and the password associated with it. If you don't know this
password, contact your Support Specialist.
What kind of attachments can I
send?
From any e-mail program, as well as from either web interface you can
attach any file type. Files such as access databases (.mdb) or
executable files (.exe) may not be able to be received by Outlook or
Outlook Express. It is also important to check the file size of
the attachment you wish to send. Recommended attachment size is
less than 2 MB, but the maximum file size when using the
mail.okstate.edu server is 25 MB. The maximum attachment file size
for the dasnr e-mail server is 15 MB, but if you need to send a larger
size file or have difficulty please contact
Dwayne
Hunter at extension 4-5536.
I don't like my e-mail program,
can I use a different one?
Yes, you have a choice as to which of 3 supported e-mail programs you
use - Netscape, Outlook, and Outlook Express. If you need
assistance moving your old mail or addresses contact your Support
Specialist.
How much e-mail can I have? The OSU
IT group who provides and maintains the Exchange e-mail services has set
a quota for e-mail at 500 MB. While this cannot be translated
directly into a number of e-mail messages (because message size,
attachment size and other factors make this entirely variable) you can
check the size of your mailbox in Outlook by right clicking on "Mailbox
- lastname, firstname" and choosing "Properties for 'Mailbox - lastname,
firstname" and then clicking the button "Folder size". Look at the
number beside "Total Size (including subfolders)" - is this number
greater than 300,000 KB? is it greater than 400,000 KB? Your
limit is 512,000 KB. You can use the list of folder sizes below
that number to identify which folder needs to be cleaned out.
Visit our "Reference Materials" page for
information on E-mail Management or ask your support specialist for help
on reducing your e-mail volume.
Top of Page
Viruses and Anti-Virus
What antivirus program does
the University provide?
OSU has a site license for McAfee
Antivirus. This means that
McAfee can be installed on any
computer owned by OSU.
Can I use the program at
home?
No, according to the OSU IT web
page, McAfee AntiVirus software can only be installed on OSU-owned
systems.
How do I update McAfee? McAfee
AntiVirus is set to automatically update. If a malfunction of the
software causes it not to update, right click on the V-shield in the
lower right hand corner and choose "Update now...". If this fails,
please contact your Support Specialist.
I think I have a
virus, what should I do?
- Close
all open applications.
- Verify
that McAfee or Norton antivirus software is running. If McAfee
is running, there should be a small blue and white shield with a
red “V” on it in your taskbar (next to your clock). If you do
not see the McAfee shield, or if you do not have McAfee
installed, contact your support specialist.
-
Right-click on the McAfee V-shield and click “Update now …” on
the pop-up menu.
- After
the update has finished, right-click the V-shield again. This
time, choose “On-Demand Scan …” Make sure that “All Local
Drives” and “Memory of running processes” are in the scan
window, and click the “Scan Now” button.
- If the
scan detects a virus, see the next question. If it doesn’t, then
right-click the V-shield again and choose “VirusScan Console …”
Verify that “AutoUpdate’s” status is set to “Daily” and that
“Scan All Fixed Disks” is set to weekly.
McAfee has
alerted me that a virus has been detected, what should I do?
- Look to
see if McAfee has deleted, quarantined or cleaned the file. If
it has, then you don’t need to do anything.
- If
McAfee cannot deal with the file, then see the next question.
McAfee has
alerted me that a virus has been detected but the status says that
the file could not be cleaned. This
can be caused by several things, including McAfee detecting a file
as a virus that isn’t infected. Contact your support specialist to
determine what needs to be done.
Top of Page
Spyware
What is Spyware and how
did I get it?
Spyware is software that is placed on
your computer by owners of some websites that you visit, and can send
information back to the author about your computer use habits. In many cases spyware can cause more problems with
your computer than a virus. Spyware can use your machine to send SPAM, or
spread more spyware.
Several signs could point to you having spyware:
1. Your system runs noticeably slower than it did before.
2. You receive pop-up advertisements when you are not using a web browser.
3. The page you see when you start a web browser
(your home page) has changed without your
knowledge.
4. A new item appears in your favorites list without you putting it there.
5. A new "Search Bar" appears at the top of your web browser or in
your Task Bar.
How do I get rid of
spyware?
We recommend a multilevel approach of removing unwanted programs
followed by scanning with a reputable anti-spyware program. If you
are uncomfortable with the instructions below, your Support Specialist
will be happy to assist you with any Spyware Removal issues.
Step One - Look at the Program List in Add/Remove Programs
and remove obvious offenders such as Hotbar, Gain, Personal
Screensavers, etc. (a complete list can be found here).
If you see program names listed that you're not familiar with, do a
google search on them. REBOOT.
Step Two - Download, Install and Run
Microsoft
Anti-Spyware (new version is called Defender) and
Spybot - Search & Destroy.
For more detailed instructions on how to use Spybot
click
here for an instruction sheet. These products are trusted by
the computer industry to be effective tools in the fight against
spyware. If you have an anti-spyware tool already installed on
your computer, please check with your support specialist as many
anti-spyware programs may actually further infect your system with
spyware. REBOOT.
Step Three - Install a Spyware Prevention program such as
Spyware Blaster or
Spyware Guard. Also run the "immunization"
feature in Spybot - Search & Destroy.
How do I keep from
getting spyware?
Preventing spyware is a lot like preventing a cold. You're going
to be exposed to it but you have to limit the contact you have with the
internet and avoid risky behavior. If you see a popup ad offering
to scan your computer, don't click on it, instead use the uppermost
to close the window. Programs offering smiley faces, moving
characters or cute sound effects will also install spyware on your
computer. Screensavers and weather alert programs are also very
common ways to contract spyware. Visit Jane's
Page for some safer alternatives.
Top of Page
OKEY
What is OKEY?
OKEY is the system used by
OSU IT to manage users in
Active Directory. This
username and password is
being used as the standard
login for most systems on
campus. Uses include:
e-mail, payroll advice
retrieval, spamblocker,
How do I change my
OKEY password?
If you know your OKEY password you can change it by going to
http://okey.okstate.edu and
logging with your current
firstname.lastname@okstate.edu username and password. Once
you've logged in and see the "Personal Profile" page, click on the
button on the left hand side of the screen that says "Change Password".
Please see the FAQ below for rules about creating a
password. Passwords will take between 5 and 30 minutes to change
in the system, but you can close your web browser once you've been
returned to the Personal Profile page. Please visit
Nancy's Page if you use Netscape as your e-mail
client.
What if I don't know
my OKEY password?
If you don't know your OKEY password, you can reset it to a new password
by going to http://okey.okstate.edu
and clicking on the link under the login box that says "Forgot Password?
Locked Out?". This will prompt you to answer your security
question (this is the question that you chose when you first activated
your OKEY account) as well as provide the last 4 digits of your Social
Security Number and your Date of Birth. If you do not remember the
answer to your security question, please contact your Support Specialist
or Dwayne Hunter. Once you have provided the correct information
you will be forwarded to a page that will allow you to change your
password. Please see the FAQ below for rules about creating a
password. Passwords will take between 5 and 30 minutes to change
in the system, but you can close your web browser once you've been
returned to the Personal Profile page. Please visit
Nancy's Page if you use Netscape as your e-mail
client.
Can I use "cowboys" as
my OKEY password?
No. The security committee at OSU has developed the following
guidelines for passwords on the OKEY system.
Passwords must be between 8 and 16 characters in length
Passwords can contain only letters and numbers - no special characters
like @#$%^ and no spaces
Passwords cannot contain a dictionary word (this means that any string
of three or more letters cannot match a word in the OKEY dictionary)
Passwords must contain at least one of each of the
following: upper case letter, lower case letter, number
Passwords may not be changed to a password that has been used within the
last 8 days, or be one of the last four passwords used
Top of Page
FrontPage Questions
Is FrontPage the only program I can use to make a Web
Page? No. There are many
programs that you can use to create web pages, but there are
some advantages to using FrontPage.
- FrontPage is included in the OSU MCA agreement, and is
therefore available to your office free of charge.
- FrontPage is a Microsoft product, and therefore many of the
controls work the way you are used to in other programs such as
Word.
- FrontPage is the product that is supported by the TSS Staff,
your Support Specialist has training information available for
you and can even do one on one training to help you develop your
County's online presence.
Dreamweaver is a very powerful and popular program but the TSS
staff does not have access to the program and can be of little
assistance with it.
Is there training available for FrontPage?
A reference manual has been written by members of the TSS staff and can
be downloaded from our References page.
Also, you can request that your Support Specialist come to your office
and do a training session on FrontPage for just yourself or as many
people in your office as are interested.
Once I create a web page, where can I publish it?
Contact your Support Specialist or
Dwayne
Hunter to request space on the countyext server. Dwayne will
provide you with a username and password, as well as the address of the
server you will publish your web to. Your web address would be
similar to
http://countyext.okstate.edu/countyname.
Where can I find logos and pictures associated with OSU/DASNR?
Web approved logos can be found at
http://www.dasnr.okstate.edu/logos
Where can I find guidelines and instructions for setting
up my county website? Guidelines
can be found at
http://www.okstate.edu/ag/webguide/
How do I use the FrontPage 2002 template?
- Save the "fptemplate.zip" file to your desktop
- Double click the "fptemplate.zip" icon and ask it to
"Extract All Files" when it
asks for a destination, save it to the "My Web Sites" folder
in "My Documents"
- Open FrontPage 2003
- Choose "File", Open Web", and choose the "FP
Template" folder
Click "Open"
Customize it for your office
Top of Page
General Questions
Where can I find the OSU policy on Appropriate Computer Usage?
Where can I obtain software through OSU's site licenses?
After signing a Software Consent Form
you can either obtain a CD from your Technology Specialist or you can
download the software from
https://app.it.okstate.edu/sdc/login.php Be aware that these are very large files and may
take several hours to download. You are limited to downloading
each software package a maximum of two times. You'll need your
OKEY password in order to download from this site.
What Operating System or Office software should I be running?
You should be running Windows XP with
Service Pack 2 and the latest updates and Office 2003 with Service Pack
2 and the latest updates.
Where can I find system information about my computer (CPU type,
speed,
RAM, etc)?
